1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by
telephone or email.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products as indicated in this policy.
2. Free delivery
2.1 We offer free standard delivery to all mainland UK addresses up to a weight of 2 kg.
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We may from time to time agree to deliver products to other countries and
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, you will receive your UndieCarriage by second class Royal Mail signed for
delivery. The typical period for this is 3 days.
4.2 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good
time, we cannot guarantee them.
4.3 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Delivery charges where applicable will be calculated by our website and
automatically applied to your order during the checkout process, or alternatively quoted by us (unless second class Royal Mail is accepted as the
delivery method and only if the parcel weighs 2 kg or under).
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
6. Delivery tracking
6.1 Delivery tracking is available in respect of all orders for our products via Royal Mail tracking. In the event of non delivery, you should contact us via
the methods set out in our terms and conditions of use and our website to track the order on your behalf.
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a
signature must be provided.
8. Delivery problems
8.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
8.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.
8.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means
of leaving the products at the address for delivery and there is no
person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the
address for delivery to accept delivery and provide a signature.